Technical Support Engineer Job Openings in Pune, Maharashtra - NICE Recruitment 2018

Overview

NICE Careers 2018 - NICE assign a chance to apply Technical Support Engineer that will be placed in Pune Maharashtra. You will definetly get much better prospect in addition to less dangerous live in the future. Becoming a member this firm can make people competent to reach your goal simpler in addition to assist your current dream be realized.

To help make the business perpective along with vison come correct; NICE is actually open pertaining to brand-new position since begin from January 2018. Everyone who is interested about filling up this particular vacant, make sure you take part in this kind of Technical Support Engineer recruitment inside . It can be encouraged for everyone players to get ready most important requirements for this job recruitment treatment, for the reason that method need you to definitely allow acceptable spec that this business desires because of this place. If you are that you will be one which might load the standards, you can test your just read more info about Technical Support Engineer Job Opening below.

NICE Job Vacancies 2018

Technical Support Engineer Job Opening in Pune Maharashtra

Key Responsibilities
Troubleshoot issues by resolving them with maximum customer satisfaction.
Take full ownership on customer problem / cases, monitor for proper and on time feedback.
Document and track all problems, enquires and events in the CRM system.
Act as the front line Expert technical contact to interact with customers (business partners and direct customers).
Install NICE product update packs and hot fixes.
Qualifications
BE or Bsc in Computer Science, Electrical Engineering or related technical degree preferred.
Strong troubleshooting and problem solving skills
Excellent communication (Written and Verbal) / interpersonal skills
Team Player - ability to work well in a close team environment
Customer support experience, international is advantage.
Good communication skill in writing and verbal. A strong aptitude for investigation, analysis and problem solving.
Experience in supporting worldwide customers/Business Partners.
Flexibility in working hours required (24/7 Environment).

Technical Requirement:
2-4 yrs total experience.
Minimum 5+ years technical troubleshooting experience in telephony environment (Avaya, Cisco or any other telephony system)
Networking experience. (including analyzing IP network traces using networking tools , example Wireshark)
Working knowledge of Relational Database principles and methodologies.
Advance knowledge on telephony audio and signaling protocols: Analog\Digital extensions, ISDN BRI\PRI, EI\TI\DS-1 trunk, Framing and D-Channel signaling.
Advance knowledge on Platform hardware components such as: HDD, Raid, SCSI, Dat72 and DVD.
Knowledge and practical experience in Storage systems: EMC, Tivoli.
Telephony background (Avaya, Cisco, etc) and advance knowledge on IP phones communication.

As one of the leading company in United State, NICE opens variety of opportunities for employees to grow and make them as future leaders of the professional and disciplined. NICE also gives a dynamic work environment in order to encourage employees to contribute optimally, and at the same time is able to learn new experience and knowing through the company programs.

If You interested to apply Technical Support Engineer Pune Maharashtra January 2018 NICE NICE, immediately prepare requirements / files and documents needed for apply Technical Support Engineer Pune Maharashtra January 2018 NICE above. To apply by online, please click the "Apply" button below. If you still do not satisfy with our job recruitment information above, you can try to read other job recruitment information that we provide in our website which still located in Pune Maharashtra region from any other company.

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