Technical Support Engineer Job Openings in Pune, Maharashtra - NICE Recruitment 2018

Overview

NICE Jobs 2018 - NICE need applicant to fill Technical Support Engineer that will be placed in Pune Maharashtra. You will definetly get much better potential customer in addition to safer dwell in the future. Siging up for this corporation can make and individual competent to attain your own purpose less complicated and also make your current aspiration come true.

To help to this company eye-sight and also vision comes correct; NICE will be wide open pertaining to brand-new position seeing that originate from April 2018. Everyone who is enthusiastic about staffing this particular nonincome producing, please participate in this Technical Support Engineer recruitment inside . It can be encouraged for many contributors to get ready most important requirements for this job recruitment procedure, for the reason that method will need that you supply ideal specs that the firm desires just for this situation. If you are that you will be one which might fill up the standards, you can try to see further information about Technical Support Engineer Job Opening below.

NICE Jobs 2018

Technical Support Engineer Job Opening in Pune Maharashtra

Key Responsibilities
Troubleshoot issues by resolving them with maximum customer satisfaction.
Take full ownership on customer problem / cases, monitor for proper and on time feedback.
Document and track all problems, enquires and events in the CRM system.
Act as the front line Expert technical contact to interact with customers (business partners and direct customers).
Install NICE product update packs and hot fixes.
Qualifications
BE or Bsc in Computer Science, Electrical Engineering or related technical degree preferred.
Strong troubleshooting and problem solving skills
Excellent communication (Written and Verbal) / interpersonal skills
Team Player - ability to work well in a close team environment
Customer support experience, international is advantage.
Good communication skill in writing and verbal. A strong aptitude for investigation, analysis and problem solving.
Experience in supporting worldwide customers/Business Partners.
Flexibility in working hours required (24/7 Environment).

Technical Requirement:
2-4 yrs total experience.
Minimum 5+ years technical troubleshooting experience in telephony environment (Avaya, Cisco or any other telephony system)
Networking experience. (including analyzing IP network traces using networking tools , example Wireshark)
Working knowledge of Relational Database principles and methodologies.
Advance knowledge on telephony audio and signaling protocols: Analog\Digital extensions, ISDN BRI\PRI, EI\TI\DS-1 trunk, Framing and D-Channel signaling.
Advance knowledge on Platform hardware components such as: HDD, Raid, SCSI, Dat72 and DVD.
Knowledge and practical experience in Storage systems: EMC, Tivoli.
Telephony background (Avaya, Cisco, etc) and advance knowledge on IP phones communication.

As one of the leading company in United State, NICE offers variety of opportunities for employees to grow and make them as future leaders of the professional and disciplined. NICE also offers a dynamic work environment in order to encourage employees to contribute optimally, and at the same time is able to work up new skills and knowing through the company programs.

If Ms fascinated to submit Technical Support Engineer Pune Maharashtra April 2018 NICE NICE, immediately prepare requirements / files and documents needed for submit Technical Support Engineer Pune Maharashtra April 2018 NICE above. To apply by online, please click the "Apply" button below. If you still do not satisfy with our job recruitment information above, you can try to read other job recruitment information that we provide in our website which still located in Pune Maharashtra region from any other company.

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